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Find answers to frequently asked questions about Repeat & SavePetCLUB Loyalty Scheme
'Find answers to frequently asked questions about our PetCLUB loyalty scheme
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When will my first Subscribe & Save order arrive?
Once you have setup your Subscribe & Save, your first order will arrive within a few days and then future orders will arrive around the frequency requested.Unable to proceed from the address section?
Please ensure that you are signed into our website and that you have saved both your address and telephone number to your account, prior to attempting to place the order.My points are not showing?
Please ensure that you have created a PetCLUB account with the correct email address and have been provided with a loyalty number starting 4323. If you have not created a PetCLUB account yet, you can create one by clicking on the following link: ...Unable to proceed from address screen to place order
Please ensure that you are signed into our website and that your address and telephone number are both saved to your account.How do I get the information regarding my pet’s medical history?
All vaccination history is held centrally at our Colchester store. Please see their contact information below: 01206710296 colchester@jollyes.com
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Do I need a PetCLUB card to take part in the scheme?
You do not need a card to be a member of the Jollyes PetCLUB. Once you have registered in-store or online you will become a member. Whenever you make an online purchase we will be able to match your email address to your loyalty account so you won't ...Unable to proceed from address screen to place order
Please ensure that you are signed into our website and that your address and telephone number are both saved to your account.How do I return my online order?
To keep our returns process simple we have 2 returns methods 1. We offer free returns via any Jollyes Pet Food Superstore. Simply take your unwanted item to store along with your original order invoice and your product will be refunded. Please note ...Where can I update my details?
The best place to update your personal details is by logging in to the Jollyes website. Alternatively you can send your old and new details to our Customer Service Team via the 'Contact us' page on our website.Where can I track my points?
There are 3 easy ways to track your points. You can log into your online account on the Jollyes website, download the Jollyes PetCLUB App or speak to a colleague in our store.