Unable to proceed from the address section?
Please ensure that you are signed into our website and that you have saved both your address and telephone number to your account, prior to attempting to place the order.
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Unable to proceed from address screen to place order
Please ensure that you are signed into our website and that your address and telephone number are both saved to your account.
How do I return my online order?
To keep our returns process simple we have 2 returns methods 1. We offer free returns via any Jollyes Pet Food Superstore. Simply take your unwanted item to store along with your original order invoice and your product will be refunded. Please note ...
What are Jollyes returns, exchange and refund policies?
We want you to be happy with your purchase from Jollyes, if you are not then just return the products to your local Jollyes - The Pet People store. We will exchange (stock permitting) or refund the debit or credit card that was used to originally ...
Why haven’t I received my refund yet?
If 2 business days have passed since the refund was raised and you have not received your refund please get in touch with us on 01992 703010 or use the contact us section of our website.
Are there any items that can't be returned or refunded?
Unfortunately, we are unable to accept returns of the following products: Personalised products, made-to-measure products, veterinary medicines including flea treatments & wormers, used food or unsealed CDs/DVDs or other recorded media. Of course, if ...