How do I return my online order?

How do I return my online order?

To keep our returns process simple we have 2 returns methods

1. We offer free returns via any Jollyes Pet Food Superstore.  Simply take your unwanted item to store along with your original order invoice and your product will be refunded.  Please note that if you paid with PayPal our store team, will need to contact the Head Office Team to process your refund.

2. Alternatively, you can send your returns by the mailing company of your choice at the rate they charge at your own cost. Please ensure your return is authorised by our Online Jollyes Customer Service Team before making return via post. Where possible, you should use the original box, removing all existing labels. Please return your products to the below address with your order number included:

Jollyes the Pet Superstore,
c/o Fulfilmentcrowd,
Festive Lights Building-Unit 2,
Hillridge Road,
Martland Mill Ind Estate,
Wigan
WN5 0LS

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