Unable to proceed from address screen to place order

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• Unable to proceed from the address section?

  Please ensure that you are signed into our website and that you have saved both your address and telephone number to your account, prior to attempting to place the order.

• How do I return my online order?

  To keep our returns process simple we have 2 returns methods 1. We offer free returns via any Jollyes Pet Food Superstore. Simply take your unwanted item to store along with your original order invoice and your product will be refunded. Please note ...

• What are Jollyes returns, exchange and refund policies?

  We want you to be happy with your purchase from Jollyes, if you are not then just return the products to your local Jollyes - The Pet People store. We will exchange (stock permitting) or refund the debit or credit card that was used to originally ...

• Are there any items that can't be returned or refunded?

  Unfortunately, we are unable to accept returns of the following products: Personalised products, made-to-measure products, veterinary medicines including flea treatments & wormers, used food or unsealed CDs/DVDs or other recorded media. Of course, if ...

• I received the wrong product

  We apologise that there was a mix up on your order, please fill out our contact us form as soon as possible and we will rectify the situation as soon as possible.