My points are not showing?

• Related Articles

• Why have my points reduced?

  The most common reason is that you have just qualified for a PetCLUB voucher which will reset your points. You can check if you have a voucher by logging in to your online account on the Jollyes website or by opening the Jollyes PetCLUB app. Your new ...

• Where can I track my points?

  There are 3 easy ways to track your points. You can log into your online account on the Jollyes website, download the Jollyes PetCLUB App or speak to a colleague in our store.

• Do I earn points on products with savings?

  Yes, you can earn points on every £1 you spend. So if you spend £20 in-store or online, you will earn 200 points.

• How quickly will I see my points after I have made a purchase?

  We calculate points regularly throughout the day but please allow 24 hours for your points to appear in your account.

• Do I earn points on delivery charges for online orders?

  For any online order where you have not qualified for free delay, you will earn points on the total amount that you spend which also includes any delivery charges.