Returns & Refunds
Why haven’t I received my refund yet?
If 2 business days have passed since the refund was raised and you have not received your refund please get in touch with us on 01992 703010 or use the contact us section of our website.
How do I return my online order?
To keep our returns process simple we have 2 returns methods 1. We offer free returns via any Jollyes Pet Food Superstore. Simply take your unwanted item to store along with your original order invoice and your product will be refunded. Please note ...
Are there any items that can't be returned or refunded?
Unfortunately, we are unable to accept returns of the following products: Personalised products, made-to-measure products, veterinary medicines including flea treatments & wormers, used food or unsealed CDs/DVDs or other recorded media. Of course, if ...
Why haven't I received my refund yet?
It usually takes 3-5 working days for the money to show in your account once a refund has been processed. If you have returned the item to us yourself, please allow 7 days from when we receive the item for us to process the refund. Should you have ...
What are Jollyes returns, exchange and refund policies?
We want you to be happy with your purchase from Jollyes, if you are not then just return the products to your local Jollyes - The Pet People store. We will exchange (stock permitting) or refund the debit or credit card that was used to originally ...