We want you to be happy with your purchase from Jollyes, if you are not then just return the products to your local Jollyes - The Pet People store. We will exchange (stock permitting) or refund the debit or credit card that was used to originally place the order. In order for us to process a return in store you must bring the payment card you used to make the initial purchase. If you can't make it to store to return your item, you can use one of the methods outlined here
How do I return my online order?. to return your product.
PayPal orders
Please note that for purchases made using PayPal, you can still return these to your local Jollyes - The Pet People store, they will then inform our online team who will process the refund. Alternatively you can return the product directly to us using one of the methods outlined here
How do I return my online order?.
Faulty products
If you would like to return a faulty product, please visit your local Jollyes - The People store for exchange or refund. Alternatively you can contact us using our contact form. Please ensure that you detail your name, address, order number, the product that has developed the fault, and details of what the fault is.
We will either contact the manufacturer to organise repair or organise a courier to collect the product for inspection to determine whether the product has a genuine fault and is not damaged through wear and tear, misuse, or through attempts of own repair. If a product is deemed to be faulty due to the above, then you will be liable for the cost of returns.
The amounts that you will be refunded
For unwanted orders we will refund the full price of the returned goods. If an item has been sent back damaged, then we can refuse to accept this return or may deduct up to 30% of the refund value. For damaged or faulty orders we will refund the full price of the goods and the cost of delivery.
Incorrect items from order
If we have sent you the wrong product(s), and you do not wish to have your original order resent to you. We will refund the full price of the goods and the cost of delivery. There will be no returns charge for returning the incorrect products that were sent to you. Please ensure that you return the products within 14 days of cancellation of the contract. We will process refunds when we have received the returned product. Refunds will usually take 7 working days to clear.