Why can’t I see the voucher in my account when I have just qualified for a voucher?

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• Where can I see if I have qualified for a PetCLUB voucher?

  There are 2 easy ways to see if you have qualified for a PetCLUB voucher. You can log into your online account on the Jollyes website or download the Jollyes PetCLUB App.

• What happens if I don’t spend my entire PetCLUB voucher at once?

  Your loyalty voucher can be used only once, so it is important that you redeem the full amount when using your voucher to make a purchase.

• Why have my points reduced?

  The most common reason is that you have just qualified for a PetCLUB voucher which will reset your points. You can check if you have a voucher by logging in to your online account on the Jollyes website or by opening the Jollyes PetCLUB app. Your new ...

• How long does a voucher last?

  Your Jollyes Pet Club voucher is valid for 12 weeks from the date that it has been issued.

• Do I need to use the voucher in the same store where I earned my points?

  No you can use your voucher in any Jollyes store or online but please ensure you enter the voucher in to the correct PetCLUB voucher box.