How quickly will I see my points after I have made a purchase?

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• Do I need to be logged in online, to earn points?

  You can still earn points on guest purchases; however we recommend that you log in when making an online purchase. This will help ensure that we are able to link your purchase to your online account, and reduces the risk of missing any points.

• Do points expire?

  Yes, each point you earn is valid for 18 months after from the day you made that purchase.

• Why have my points reduced?

  The most common reason is that you have just qualified for a PetCLUB voucher which will reset your points. You can check if you have a voucher by logging in to your online account on the Jollyes website or by opening the Jollyes PetCLUB app. Your new ...

• Do I earn points on products with savings?

  Yes, you can earn points on every £1 you spend. So if you spend £20 in-store or online, you will earn 200 points.

• Do I earn points on delivery charges for online orders?

  For any online order where you have not qualified for free delay, you will earn points on the total amount that you spend which also includes any delivery charges.