How long does a voucher last?

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• Why can’t I see the voucher in my account when I have just qualified for a voucher?

  Our systems need some time to calculate the points of your most recent purchase. If you have just qualified for a voucher, please allow 24 hours from your latest purchase for your voucher to appear. If you still have not received a voucher, please ...

• Do I need to use the voucher in the same store where I earned my points?

  No you can use your voucher in any Jollyes store or online but please ensure you enter the voucher in to the correct PetCLUB voucher box.

• What happens if I don’t spend my entire PetCLUB voucher at once?

  Your loyalty voucher can be used only once, so it is important that you redeem the full amount when using your voucher to make a purchase.

• Where can I see if I have qualified for a PetCLUB voucher?

  There are 2 easy ways to see if you have qualified for a PetCLUB voucher. You can log into your online account on the Jollyes website or download the Jollyes PetCLUB App.

• How do I redeem a voucher using the Jollyes PetCLUB App?

  Simply access your Jollyes PetCLUB App and view vouchers, each voucher will have a barcode which can be scanned by a member of staff in-store so that your discount is applied to the purchase.