Related Articles
My points are not showing?
Please ensure that you have created a PetCLUB account with the correct email address and have been provided with a loyalty number starting 4323. If you have not created a PetCLUB account yet, you can create one by clicking on the following link: ...
Why have my points reduced?
The most common reason is that you have just qualified for a PetCLUB voucher which will reset your points. You can check if you have a voucher by logging in to your online account on the Jollyes website or by opening the Jollyes PetCLUB app. Your new ...
Where can I track my points?
There are 3 easy ways to track your points. You can log into your online account on the Jollyes website, download the Jollyes PetCLUB App or speak to a colleague in our store.
Do I earn points on products with savings?
Yes, you can earn points on every £1 you spend. So if you spend £20 in-store or online, you will earn 200 points.
How quickly will I see my points after I have made a purchase?
We calculate points regularly throughout the day but please allow 24 hours for your points to appear in your account.