Do I earn points if I use the Pet Clinic in your stores?

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• Do I earn points if I use The Spa grooming service in your store?

  Yes, you earn 10 points for every £1 you spend and this also applies to any services you use in store including our Grooming Spa and our Pet Clinic.

• Do I earn points on products with savings?

  Yes, you can earn points on every £1 you spend. So if you spend £20 in-store or online, you will earn 200 points.

• Do I earn points on delivery charges for online orders?

  For any online order where you have not qualified for free delay, you will earn points on the total amount that you spend which also includes any delivery charges.

• My points are not showing?

  Please ensure that you have created a PetCLUB account with the correct email address and have been provided with a loyalty number starting 4323. If you have not created a PetCLUB account yet, you can create one by clicking on the following link: ...

• Do I need to be logged in online, to earn points?

  You can still earn points on guest purchases; however we recommend that you log in when making an online purchase. This will help ensure that we are able to link your purchase to your online account, and reduces the risk of missing any points.