Popular Articles
Do I need a PetCLUB card to take part in the scheme?
You do not need a card to be a member of the Jollyes PetCLUB. Once you have registered in-store or online you will become a member. Whenever you make an online purchase we will be able to match your email address to your loyalty account so you won't ...
Unable to proceed from address screen to place order
Please ensure that you are signed into our website and that your address and telephone number are both saved to your account.
How do I return my online order?
To keep our returns process simple we have 2 returns methods 1. We offer free returns via any Jollyes Pet Food Superstore. Simply take your unwanted item to store along with your original order invoice and your product will be refunded. Please note ...
Are there any items that can't be returned or refunded?
Unfortunately, we are unable to accept returns of the following products: Personalised products, made-to-measure products, veterinary medicines including flea treatments & wormers, used food or unsealed CDs/DVDs or other recorded media. Of course, if ...
Where can I update my details?
The best place to update your personal details is by logging in to the Jollyes website. Alternatively you can send your old and new details to our Customer Service Team via the 'Contact us' page on our website.